This page summarises how we ship and how returns work. It is a summary for convenience only - the General Conditions of Online Sale govern every order, and where the two differ, the General Conditions prevail. SHIPPING We currently accept orders from Cyprus and Greece only. Your Jewels are delivered by a carrier, either by post via Cyprus Post or by courier, chosen by you at checkout from the carriers we work with. Shipping costs are shown during checkout and depend on the carrier you select. Shipping Costs by Country Cyprus: EUR 2.00 - EUR 4.00 Greece: EUR 7.00 - EUR 24.00 Delivery to Cyprus may take up to 15 days, and delivery to Greece up to 20 days, from the date you receive the Order and Shipping Confirmation, depending on the delivery method you chose. We are not responsible for delays caused by events beyond our reasonable control. We deliver without undue delay and in any event no later than 30 days from the conclusion of the contract. Once your package has been shipped you will receive an email with the tracking number. When the Jewels reach the delivery address or collection point you will receive a notification by email or SMS with the collection instructions. Please collect them within the period set by the carrier - if the Jewels are not collected in time, or delivery to the address you gave fails, the order is cancelled and the amounts paid are refunded to the original payment method, except for shipping costs and any amounts paid for personalised Jewels. Please note: after your order is placed you will receive a confirmation email. If it is not in your inbox, check your Spam or Junk folder. ON DELIVERY Please inspect your Jewels as soon as you receive them. Any visible damage or defect must be reported to us immediately, and in any case no later than 24 hours after you receive them, at contact@fosjewels.com. Reporting later means the right to claim for that visible damage is lost. This does not affect the two-year legal warranty for non-compliant Jewels described in the General Conditions. HANDCRAFTED QUALITY At φως we handcraft each piece by hand, valuing every unique detail. Small variations are part of the design and make each item one of a kind. Product images are illustrative: we take all reasonable measures for our photographs to represent the Jewels accurately, but minor differences can occur because of screen settings and colour rendering. Silver jewellery may naturally oxidise, tarnish or change colour over time through contact with air, humidity, skin pH, cosmetics, perfumes, detergents or ordinary wear. These are normal characteristics of the material, not defects. RETURNS - YOUR RIGHT OF WITHDRAWAL You may withdraw from the purchase without penalty and without giving a reason within 14 days. The period ends 14 days after the day you, or a third party you designate other than the carrier, take physical possession of the Jewels. 1. Tell us within 14 days Send us an explicit statement of withdrawal by email to contact@fosjewels.com, or by registered mail or courier to: Dimitriou Hamatsou 76, Idalion, PC 2540, Nicosia, Cyprus. 2. Send the Jewels back within a further 14 days You may return them by post or courier to the address above, or to an appointed collection point where one is available. You may withdraw for all or part of an order, and items from the same order may come back in more than one shipment, as long as every return is made within 14 days of your withdrawal notice. 3. Condition of returned Jewels Returned Jewels must be unused, undamaged and clean, in their original condition and complete with their packaging, and returned in full - components or parts of a set cannot be returned on their own. 4. Refund Once we receive the returned Jewels we check them, notify you, and refund all payments received for them within 14 days of the date we receive them. Refunds are made using the same payment method you used for the purchase. Shipping costs for a delivery method other than standard mail are not refunded, and neither are additional options you chose (such as express shipping or gift wrapping, where available). Return shipping costs are yours unless stated otherwise. If a return does not meet the conditions above we will tell you why within 10 days of receiving it, and you then have 10 days to ask for the Jewels back at your own expense. WHAT CANNOT BE RETURNED The right of withdrawal does not apply to customised or personalised Jewels, or to earrings supplied in sealed packaging where the seal has been opened after delivery, for health and hygiene reasons. DEFECTIVE OR NON-COMPLIANT JEWELS Separately from the right of withdrawal, Jewels sold through this website carry the statutory two-year warranty under consumer protection law. If a lack of conformity is confirmed you are entitled, at no additional cost, to the remedies the law provides, including a refund or replacement with the same or a similar item subject to availability. All costs of returning Jewels recognised as defective or non-compliant are ours. EXCHANGES We do not currently offer direct exchanges. Please return the item and place a new order. QUESTIONS Email contact@fosjewels.com with your order number.